COVID-19 Policy Current 5/16/2021


Thank You For Your Understanding
My name is Chris, the owner of Pop Top Heaven, Inc.  I want to take a moment to personally thank all our customers, both those waiting for their Camper to be completed, and future customers for their patience.  I know there have been significant delays over the past year. We normally work in an assembly line fashion. That system was thrown into chaos in 2020. We now must instead work on campers in a “do we have what we need” fashion.  Needless to say, this has delayed the process.

I know it’s difficult to understand, but in the age of COVID everything has changed. I’m sure that at some point during the past year you’ve been frustrated that you could not find toilet paper for sale. Imagine that, but also a toilet shortage and a shortage of toilet parts, and blocked drains with nobody to clear them.  This is what we, along with countless automotive businesses around the world have experienced, except it applies to almost every part we need from paint to canvases. Some suppliers have shutdown forever, some suppliers are still working with limited staff, some suppliers are months behind on fulfilling orders, and some suppliers are still dealing with the loss of staff and family to this horrific pandemic.

Things are finally getting better and the supply chain is returning to normal.  You have my word, you will eventually, and to the best of our ability, receive your Camper with the same quality we have always delivered. You will enjoy it, creating new and exciting memories that will last a lifetime. While you wait, I ask you to remember those who have lost someone.  Far too many of us have, including me.  While you wait, I ask you to remember that many people who wanted to do the exact same thing as you are no longer with us. While you wait, I ask for a little perspective. Thank you so much, and please, please stay safe.

Pop Top Heaven is OPEN FOR BUSINESS with the following limitations and caveats:
  1. It is mentioned later, you may now visit our facility BY APPOINTMENT ONLY, but ONLY employees may enter our office, even to use the restroom.  We're not trying to be impolite, but you need to realize it's not just us.  No businesses in our area are supposed to be allowing people to use their restrooms.  We are a small business, and if one of us catches COVID-19, we all do.  WE ARE TAKING THIS PANDEMIC SERIOUSLY, so if you can't respect our requirements that are only intended to keep both you and us safe, then you need to go elsewhere for services.
  2. Demand for our Campers is increasing.  We have been continuing the reconditioning process on sold Campers throughout this pandemic, however delivery has been delayed because our supply chain was, and in many instances is still severely disrupted.  We appreciate your patience, and understanding that this is beyond our control.
  3. We are showing and servicing Campers BY APPOINTMENT ONLY. No walk-on visits are allowed because we need to sanitize our Campers between visits by customers.  To schedule an appointment for service or to view a Camper in person, please call (909) 389-1491 or email poptopheaven@gmail.com. If you schedule an apointment and visit our facility, you will be required to WEAR A MASK and stay at least 6 feet away from our employees or you will be turned away. There are no exceptions. Also, only employees may enter our office. We appreciate your cooperation.
  4. If you'd like to stay home but still see our Campers, we have virtual appointments available.  This means that you will still be able to see Campers for sale and tour them virtually with our sales manager Mary.
  5. Again, only employees will be allowed to enter our office, THERE IS NO RESTROOM AVAILABLE, and all conversations and financial transactions will take place outside our office with personal distancing practices. Delivery of your vehicle BY TRANSPORT OR TOW TRUCK is the preferred method. We are beginning to perform orientations to Camper buyers, so if you're taking delivery of a completed Camper either the orientation videos we have available online can be used, or you must schedule an appointment to pick up your Camper and follow the social distancing measures mentioned above.  We cannot risk your or our employee's health by being in such close proximity until this crisis passes.
Thank you for your understanding, stay safe, and stay healthy.  We can only get through this crisis by working together.