COVID-19 Policy Current 4/13/2021


Thank You For Your Understanding
We appreciate your patience, both by our existing customers waiting for their Camper to be completed, and from future customers.  California has been experiencing an incredible surge in COVID-19 cases, and it has affected literally ALL our vendors, most of our local subcontractors, and some family members.  Many of our vendors are located in California, and have had to shut down repeatedly for quarantine periods or Government mandates.  Every one of our California vendors is operating with limited staff, which delays every order they need to fulfill.  Each moment of downtime by a vendor delays the next step in our process.  No delay is intentional, it is simply beyond our control, and we are doing our best to continue to do our jobs safely and efficiently without sacrificing quality.  Remember, we are all in this together.

Pop Top Heaven is OPEN FOR BUSINESS with the following limitations and caveats:
  1. It is mentioned later, you may now visit our facility BY APPOINTMENT ONLY, but ONLY employees may enter our office, even to use the restroom.  We're not trying to be impolite, but you need to realize it's not just us.  No businesses in our area are supposed to be allowing people to use their restrooms.  We are a small business, and if one of us catches COVID-19, we all do.  WE ARE TAKING THIS PANDEMIC SERIOUSLY, so if you can't respect our requirements that are only intended to keep both you and us safe, then you need to go elsewhere for services.
  2. Demand for our Campers is increasing.  We have been continuing the reconditioning process on sold Campers throughout this pandemic, however delivery has been delayed because our supply chain was, and in many instances is still severely disrupted.  We appreciate your patience, and understanding that this is beyond our control. As of the date of this announcement, 75% of our vendors are operating in a limited capacity as per local ordinances regarding COVID-19.
  3. We are showing and servicing Campers BY APPOINTMENT ONLY. No walk-on visits are allowed because we need to sanitize our Campers between visits by customers.  To schedule an appointment for service or to view a Camper in person, please call (909) 389-1491 or email poptopheaven@gmail.com. If you schedule an apointment and visit our facility, you will be required to WEAR A MASK and stay at least 6 feet away from our employees or you will be turned away. There are no exceptions. Also, only employees may enter our office. We appreciate your cooperation.
  4. If you'd like to stay home but still see our Campers, we have virtual appointments available.  This means that you will still be able to see Campers for sale and tour them virtually with our sales manager Mary.
  5. Again, only employees will be allowed to enter our office, THERE IS NO RESTROOM AVAILABLE, and all conversations and financial transactions will take place outside our office with personal distancing practices. Delivery of your vehicle BY TRANSPORT OR TOW TRUCK is the preferred method. We are beginning to perform orientations to Camper buyers, so if you're taking delivery of a completed Camper either the orientation videos we have available online can be used, or you must schedule an appointment to pick up your Camper and follow the social distancing measures mentioned above.  We cannot risk your or our employee's health by being in such close proximity until this crisis passes.
Thank you for your understanding, stay safe, and stay healthy.  We can only get through this crisis by working together.