Thank
You For Your Understanding
My name is Chris, the
owner of Pop Top Heaven, Inc. I want to take a moment to
personally thank all our customers, both those waiting for
their Camper to be completed, and future customers for their
patience. I know there have been significant delays over the
past year and more. We normally work in an assembly line
fashion. That system was thrown into chaos by the COVID 19
pandemic. We now must instead work on campers in a “do we
have what we need” fashion. This has delayed the process
significantly.
I know it’s difficult to understand,
but in the age of COVID everything has changed. The
situation is improving, and fulfillment is beginning to
recover, however there are still significant delays in
almost all parts and services. Some of our suppliers have
shutdown forever, some are still working with limited staff
due to employee shortages and training, and most are months
behind on fulfilling orders. To add insult to injury, many
are still dealing with the loss of staff and family to this
horrific pandemic.
You have my word, you will
eventually, and to the best of our ability, receive your
Camper with the same quality we have always delivered. You
will enjoy it, creating new and exciting memories that will
last a lifetime. While you wait, I ask you to remember those
who have lost someone. Far too many of us have, including
me. While you wait, I ask you to remember that many people
who wanted to do the exact same thing as you are no longer
with us. While you wait, I ask for a little perspective.
Thank you so much, and please, please stay safe.
Pop Top Heaven is
OPEN FOR BUSINESS with the following limitations and caveats:
- It is mentioned later, you may now visit our
facility BY APPOINTMENT ONLY, and ONLY employees
may enter our office, even to use the restroom.
We're not trying to be impolite, but you need to
realize it's not just us, and the ferocity of
the new Delta variant warrants extra caution. We
are a small business, and if one of us catches
COVID-19, we all do. WE ARE TAKING THIS PANDEMIC
SERIOUSLY, so if you can't respect our
requirements that are only intended to keep both
you and us safe, then you need to go elsewhere
for services.
- We are showing and servicing Campers BY
APPOINTMENT ONLY. No walk-on visits are allowed
because we need to sanitize our Campers between
visits by customers. To schedule an appointment
for service or to view a Camper in person,
please call (909) 389-1491 or email
poptopheaven@gmail.com. If you schedule an
appointment and visit our facility, you will be
required to WEAR A MASK and stay at least 6 feet
away from our employees or you will be turned
away. There are no exceptions. Also, only
employees may enter our office. We appreciate
your cooperation.
- If you'd like to stay home but still see our
Campers, we have virtual appointments available.
This means that you will still be able to see
Campers for sale and tour them virtually with
our sales manager Mary.
- Again, only employees will be allowed to
enter our office, THERE IS NO RESTROOM
AVAILABLE, and all conversations and financial
transactions will take place outside our office
with personal distancing practices. Delivery of
your vehicle BY TRANSPORT OR TOW TRUCK is the
preferred method. We are beginning to perform
orientations to Camper buyers, so if you're
taking delivery of a completed Camper either the
orientation videos we have available online can
be used, or you must schedule an appointment to
pick up your Camper and follow the social
distancing measures mentioned above. We cannot
risk your or our employee's health by being in
such close proximity until this crisis passes.
Thank you for your understanding, stay safe, and
stay healthy. We can only get through this crisis
by working together. |